Old News for USNH Enterprise Systems Gateway.

Old News for the
USNH Enterprise Systems Gateway

This page is just a list of news announcements that were once current on the front page of the Gateway, for archival interest.

Application Manager Upgrade
ETS upgraded the Application Manager production environment on 9/29/19. Please read the document here for more details.
Service Outage
The Banner production environments for Finance/HR, UNH and GSC Student will be unavailable due to system maintenance on Thursday, May 28th from 5AM to 7:30AM.
Monday - 5/4/2020
BPRD Workflow will not be available between 7:00-8:00 p.m. on Monday, 05/04, while the server is being patched. Production (BPRD) Admin Pages and WISE will not be affected.
Thursday - 10/31/2019
BPRD Workflow will have a couple of parameters updated. Only Workflow in BPRD will be taken from 5:00pm to 5:30pm BPRD itself will remain up and available.
VPN Upgrade
Due to a just announced vulnerability, UNH IT will be performing an upgrade to the various VPN servers tonight and tomorrow. VPN availability may be intermittent between Friday evening and Saturday afternoon. This intermittent availability during the upgrade is the only anticipated user impact, no updates to the Pulse Secure client are involved.
VPN Client Update June 11, 2019
The VPN client software will be updated on 6/11. Users can expect a one-time prompt to update their client at VPN login. For more information, please visit https://www.unh.edu/it/kb/article/unh-vpn-client-update-notice-6-11-19.html
November 26,2018
During the past several months it has become difficult for Enterprise Technology Services (ETS) to remain in compliance with industry standards associated with upgrades and patches. As a result, ETS is in need of more maintenance periods to properly support Enterprise Applications.

Because of increasing cyber threats, servers, storage, operating systems, and applications are requiring more patches. Our security policy requires a 30-day turnaround for applying security related patches. In addition, our Application Vendors are releasing smaller, more frequent upgrades to address their functionality and currency issues.

For these reasons, ETS is adding two additional maintenance windows; Tuesday and Thursday mornings from 6:00 AM until 8:00 AM. The Change Calendar (located at https://share.unh.edu/sites/cmm/Lists/Change_Calendar/All%20ChangesEvents%20with%20Details.aspx) will be updated and standard notification procedures will be utilized when patches are being applied during these windows.
September 24, 2018
FileZilla replaced by WinSCP
The file transfer tool called FileZilla is replaced on the Gateway software download menu by WinSCP. FileZilla is no longer recommended for file transfers. If you use the File Transfer System (FTS) please read Using WinSCP with FTS
September 20, 2018
Some Enterprise Applications require the use of multi-factor authentication (MFA). To use MFA you must register with the SmartAuth application. We have added a link for the SmartAuth application to the bottom of the "Production Systems" menu on the USNH Gateway page. Those who use WISE have already registered with SmartAuth. To find out more about SmartAuth, for example, if you want to add another phone to your profile or find out how to use the SecureAuth app to streamline the entry of your code, click the link below:

https://www.unh.edu/it/news/2018/03/smartauth-protects-employee-personal-info-beginning-april-10
Notice for Enterprise Application Users: Firefox No Longer Supports Java Plugin
With the release of Firefox 52 in March 2017, Java plug-in support has been dropped. Enterprise Technical Services supports and recommends Internet Explorer for all Enterprise Applications and does not support Firefox.

As a courtesy, below is more information about Firefox ESR 52 32-bit that will support Java plug-in for another year.

For more information about Firefox ESR 52 see: https://www.mozilla.org/en-US/firefox/organizations/faq/

For a download of Firefox ESR 52 see: https://download.mozilla.org/?product=firefox-52.0.1esr-SSL&os=win&lang=en-US
Windows 10
Enterprise Technology Services (ETS) relies on our vendors to certify their applications with new versions of Windows and Internet Explorer. At this time, very few of our vendors support the Windows 10 operating system, but all of them support Internet Explorer 11. None of our applications support the Windows Edge browser. Our current versions of Banner will never support the Windows 10 operating system. Please see our support matrix here.

Although ETS cannot guarantee our application will not have issues, many Enterprise Applications users have upgraded to Windows 10, using the IE 11 browser, without issue.
Pulse VPN Client
Version 5.3r4.1 of the Pulse VPN client will be pushed to Enterprise Application users beginning Tuesday, 1/16. On Monday, 1/22 5.3r4.1 will become the default VPN install when accessing the VPN.
External Email
Starting January 16th, 2018, messages sent from outside UNH will now be marked with red text that reads Caution - External Email in the top left of the email. Messages tagged Caution - External Email does not mean the email is malicious, only that recipients should take caution. For more information see https://www.unh.edu/it/kb/article/what-s-lsquo;caution-external-email-unh-steps-up-efforts-to-combat-phishing.html
Pulse VPN Client Upgrade Notice
As of March 1st users of the Pulse VPN client will be prompted to accept an upgrade. This is a minor upgrade featuring some performance and compatibility improvements, but no usability changes.

Computers managed by Configuration Manager may be prompted before attempting to connect to the vpn. All others will be prompted on their next connection attempt. For more information click here.
Java Management
Please refer to the ETS Support Matrix on this page for currently supported Java versions, as they have recently have changed. UNH and GSC users can download an updated Java Management Tool here.
New Login for WISE: Effective October 31, 2016
The WISE Login will be switching from the current PIN based login to a Username and Password login as part of this upgrade. The details regarding the Username and Password to be used for logging into WISE will be available on this date.

If you have any questions, please contact the UNH IT Service Desk at 603-862-4242.
Sunday July 31
On Sunday, July 31 the VPN will be unavailable from 8:00 AM until 10:00 AM due to a server upgrade.
Windows 10
Enterprise Technology Services does not support Windows 10 at this time. All ETS hosted applications are being reviewed with respect to Windows 10 compatibility. Please refer to the ETS Support Matrix for updates.
JRE 8
UNH IT is now enforcing the use of JRE 8 in the Banner Student/Advancement, Banner Finance/HR and Kronos environments.
FAMIS Downtime 3/31/16
An upgrade to FAMIS is being installed Thursday afternoon, March 31st at 3:00 pm. FAMIS Desktop, FAMIS Self Service and the FAMIStoGO mobile app will be unavailable for approximately 6 hours while this work is being done.
IE 11 and Java Management Tool Update
For UNH Enterprise Application clients with the exception of FAMIS users, IE 11 and a new Java Management Tool are coming in early January. Please see this article for additional knowledgebase links and information.
Windows 10
On Wednesday, July 29 Microsoft is releasing Windows 10. Enterprise Applications are not certified by our vendors on Windows 10 so Enterprise Application users should not upgrade.
Appman Downtime 3/9/16
Appman Job Scheduling will be down on Thursday 3/10 from 6:15 AM until 7:00 AM due to work on the firewalls.
Pulse VPN Client Upgrade Notice
As of March 1st users of the Pulse VPN client will be prompted to accept an upgrade. This is a minor upgrade featuring some performance and compatibility improvements, but no usability changes.

Computers managed by Configuration Manager may be prompted before attempting to connect to the vpn. All others will be prompted on their next connection attempt.
Please read the article below about upcoming changes to the VPN.
http://www.unh.edu/it/news/2015/10/host-checker-enhanced-security-for-your-network
Internet Explorer 11
Internet Explorer 11 (IE11) is not supported at this time for all Enterprise Applications. Please see the ETS Support Matrix linked from this page for supported versions.
VPN Rebranding on Tuesday, July 28
On Tuesday, July 28, after 6:30AM, users attempting to log into the UNH VPN will be prompted to update the Pulse application. Please follow the onscreen instructions. The UNH VPN will be rebranded from Junos Pulse to Pulse Secure. This change includes a new look for the icon and the application, though functionality remains the same.

KSC users of the UNH VPN should consult their local support regarding upgrading the client.
Java Management
Banner Student Enterprise Applications users are installing Java Management now. For more information read http://signals.unh.edu/2014/10/28/java-management
(JRE) Java Runtime Environment
(JRE) Support Information
Internet Explorer 11
Internet Explorer 11 (IE11) is not supported at this time for Enterprise Applications, such as BANNER, Workflow, FAMIS, Kronos, Appman, Web Intelligence (WebI) and Xtender.
Internet Explorer 9
As of June 10, 2012, WebI is now certified to run with Internet Explorer 9.

On Tuesday, March 15, 2012 Internet Explorer 9 (IE 9) was released. On Thursday, March 17, 2012 Microsoft announced they would push this new version to users via automatic updates, beginning March 21, 2012. IE 9 will only be pushed to Vista and Windows 7 clients. Enterprise Applications, such as BANNER, Workflow, FAMIS, Kronos, AppMan, and Xtender have not been certified, by their respective vendors to run with IE 9. If you are a Vista or Windows 7 user you should install the blocker utility. To install the blocker utility click here. This blocker should be installed by the end of the day on March 21, 2012. To install this blocker utility you must be an administrator on the desktop. Please call your campus Service Desk with any questions.
System Downtime 8/4/13
Banner Student/Advancement, Xtender and Workflow for Student, Banner Finance/HR, Xtender and Workflow for Finance/HR, Kronos, FAMIS, Application Manager, Application Express and WebIntelligence/BusinessObjects, Blackboard, Booklist, WISE, Webcat, WEBROCK, FAMIS self-service, InfoEd, Ad Astra, Team Dynamix, Sunapsis, FTS, Parent Portal, and eFACS will be unavailable from 2:00 AM until 8:00 AM on Sunday, August 4 for a firewall hardware upgrade.
System Downtime 06/28/13
Banner Student/Advancement, Xtender and Workflow for Student, Banner Finance/HR, Xtender and Workflow for Finance/HR, Kronos, FAMIS, Application Manager, Application Express and WebIntelligence/BusinessObjects, Blackboard, Booklist, WISE, Webcat, WEBROCK, FAMIS self-service, InfoEd, Ad Astra, Team Dynamix, Sunapsis, FTS, and Parent Portal will be unavailable from 6:00 AM until 10 AM on Sunday, July 28 for firewall maintenance.
Update 7/17/13
The firewall maintenance that was scheduled for this Sunday July 21st has been postponed.
**Please note: the following does not apply to Plymouth State University. Plymouth manages the rollout of the JRE to its clients.
**Famis and Kronos users: Do not install JRE 6 Update 51. Please see the Enterprise Computing JRE support matrix for Famis and Kronos JRE supported versions.

JRE 6 Update 51
In order to best protect your system from malware, Enterprise Computing encourages you to update to JRE 6 Update 51 at your earliest convenience. To upgrade, please follow the installation instructions here. Please contact the UNH Service Desk (862-4242) if you need support.
**Please note: the following does not apply to Plymouth State University. Plymouth manages the rollout of the JRE to its clients.
**Famis and Kronos users: Do not install JRE 6 Update 45. Please see the Enterprise Computing JRE support matrix for Famis and Kronos JRE supported versions.

JRE 6 Update 45
In order to best protect your system from malware, Enterprise Computing encourages you to update to JRE 6 Update 45 at your earliest convenience. To upgrade, please follow the installation instructions here. Please contact the UNH Service Desk (862-4242) if you need support.
**Please note: the following does not apply to Plymouth State University. Plymouth manages the rollout of the JRE to its clients.
**Famis and Kronos users: Do not install JRE 6 Update 43. Please see the Enterprise Computing JRE support matrix for Famis and Kronos JRE supported versions.

JRE 6 Update 43
In order to best protect your system from malware, Enterprise Computing encourages you to update to JRE 6 Update 43 at your earliest convenience. To upgrade, please follow the installation instructions here. Please contact the UNH Service Desk (862-4242) if you need support.
**Please note: the following does not apply to Plymouth State University. Plymouth manages the rollout of the JRE to its clients.
**Famis and Kronos users: Do not install JRE 6 Update 41. Please see the Enterprise Computing JRE support matrix for Famis and Kronos JRE supported versions.

JRE 6 Update 41
In order to best protect your system from malware, Enterprise Computing encourages you to update to JRE 6 Update 41 at your earliest convenience. To upgrade, please follow the installation instructions here. Please contact the UNH Service Desk (862-4242) if you need support.
**Please note: the following does not apply to Plymouth State University. Plymouth manages the rollout of the JRE to its clients.
**Famis and Kronos users: Do not install JRE 6 Update 39. Please see the Enterprise Computing JRE support matrix for Famis and Kronos JRE supported versions.

JRE 6 Update 39
In order to best protect your system from malware, Enterprise Computing encourages you to update to JRE 6 Update 39 at your earliest convenience. To upgrade, please follow the installation instructions here. Please contact the UNH Service Desk (862-4242) if you need support.
**Please note: the following does not apply to Plymouth State University. Plymouth manages the rollout of the JRE to its clients.
**Famis and Kronos users: Do not install JRE 6 Update 37. Please see the Enterprise Computing JRE support matrix for Famis and Kronos JRE supported versions.

JRE 6 Update 37
In order to best protect your system from malware, Enterprise Computing encourages you to update to JRE 6 Update 37 at your earliest convenience. To upgrade, please follow the installation instructions here. Please contact the UNH Service (862-4242) Desk if you need support.
System Downtime
BANNER Student, Workflow, Xtender, WEBCAT and Parent Portal; BANNER Finance/HR, Workflow, Xtender and WISE; Blackboard, Kronos, InfoEd, Web Intelligence Management Reports, Identity Management, Application Manager, Crystal Reports, FAMIS, Application Express, Ad Astra and Remedy will unavailable on Sunday, November 4 from 7:00 AM until 1:00 PM for operating system patching.
**Please note: the following does not apply to Plymouth State University. Plymouth manages the rollout of the JRE to its clients.
**Famis and Kronos users: Do not install JRE 6 Update 35. Please see the Enterprise Computing JRE support matrix for Famis and Kronos JRE supported versions.

JRE 6 Update 35
In order to best protect your system from malware, Enterprise Computing encourages you to update to JRE 6 Update 35 at your earliest convenience. To upgrade, please follow the installation instructions here. Please contact the UNH Service (862-4242) Desk if you need support.
August 27th
The Banner Forms environment (INB) has been updated with new java files. If you are receiving errors or warnings when launching Banner, please see the following instructions.
Banner Finance/HR Forms Upgrade
BANNER Finance/HR Forms was updated on Sunday, January 29th. Please see this document for potential problems you may experience and more information regarding the upgrade.
Sunday, 2/12 at 10:00 PM until Monday, 2/13 at 5:00 AM
The provider for USNH'S internet connection has scheduled maintenance on our internet connection for Sunday, 2/12 at 10:00 PM until Monday, 2/13 at 5:00 AM. During this time access to Enterprise Systems in UNH-Durham from off-campus will be slow or completely unavailable.
System Downtime 11/20/11
The WebIntelligence/BusinessObjects reporting environment will not be available on Sunday, November 20th from 7:00 am to 1:00 pm for system maintenance.

Application Manager, the job scheduling system, will be unavailable on Sunday, November 20th from 7:00 AM until 3:00 PM for system maintenance.
USNH Enterprise VPN 10/24/11
The USNH Enterprise VPN was upgraded to version 7.0 on Sunday, October 23, 2011.

This upgrade requires installation of the Network Connect 7.0 client on computers that access the Enterprise VPN. The Network Connect installation should occur automatically upon logging in on Monday, October 24, 2011. Please ensure you are using Internet Explorer 8 while downloading and installing the Network Connect 7.0 client.

If you encounter any problems installing the Network Connect 7.0 client or connecting to the Enterprise VPN, visit https://networking.unh.edu/ecgvpn for troubleshooting tips or contact the UNH IT Service Desk at 603-862-4242.
System Downtime 10/23/11

The USNH Enterprise VPN was upgraded to version 7.0 on Sunday, October 23, 2011.

This upgrade requires installation of the Network Connect 7.0 client on computers that access the Enterprise VPN. The Network Connect installation should occur automatically upon logging in on Monday, October 24, 2011. Please ensure you are using Internet Explorer 8 while downloading and installing the Network Connect 7.0 client.

If you encounter any problems installing the Network Connect 7.0 client or connecting to the Enterprise VPN, visit https://networking.unh.edu/ecgvpn for troubleshooting tips or contact the UNH IT Service Desk at 603-862-4242.
System Downtime 10/23/11

FAMIS, Remedy, Kronos and Parent Portal will be unavailable on Sunday, October 23 from 8:00 AM until 9:00 AM for storage maintenance.
JRE 6 Update 26

PSU Users: ITS will perform this upgrade for you. Please contact the PSU Helpdesk if you have any questions.

KSC and UNH Users: Please install using the instructions below and contact the UNH Service Desk at 862-4242 if you have any problems.

Note: The JRE 6 Update 26 upgrade does not apply to KRONOS or FAMIS users. If you use KRONOS or FAMIS, do not upgrade your system to JRE 6 Update 26. You must remain at JRE 6 Update 17 for your applications to run correctly.

Installation Instructions

Click here to begin installation. Select "Run" when prompted (depending on your Operating System you may need to save the file and then double click the saved file to start the installation).

If you are prompted by the User Account Control, click "Yes" to allow Java to make changes to your computer.

Follow the Java Setup prompts to complete your installation.

UNHINFO will be unavailable on Sunday, July 31 from 8:00 AM until 12:00 PM. This means the the USNH Gateway page will be unavailable during this time. Please refer to the link below for more information: http://it.unh.edu/index.cfm?ID=F55CF0DE-D603-D32E-A2D21B90BDF79B1B#10839

System Downtime 6/24/11
The ApplicationXtender SAS production environment is being upgraded to AX 6.5 starting at the close of business on Friday, 6/24. Other system maintenance for ApplicationXtender will be done during this time. We anticipate Xtender to be unavailable for most of the weekend.

System Downtime
Application Manager will be unavailable on Sunday, June 12 from 10:00 AM until 2:00 PM for an upgrade.

System Downtime
Application Express, which includes Parent Portal, will be unavailable on Sunday, May 1 from 7:00 AM until noon for a software upgrade.

March 25, 2011
We are aware of certificate errors when logging into BANNER and Famis. If you receive these errors click the "Always trust content from this publisher box" and then click run to continue logging into Banner.

UCR
The UCR will be unavailable on Sunday, March 13 from 8:00 AM until 9:00 AM for file maintenance. For those clients who use \\na2amber please use \\na4amber.unh.edu\ucr after March 13.

Application Manager, UCR (User Content Repository) and FTS (File Transfer System) account applications are now available via the accounts page at http://it.unh.edu/accounts. If you need accounts for these services please apply via the accounts applications on the accounts page.

JRE Upgrade
All instances of Banner hosted by the Enterprise Computing group along with Kronos have been updated to enforce the use of JRE 6 Update 17 on client computers. Installation documentation including a link to manually download the updated JRE can be found here.

System Downtime
BANNER Student/Advancement, Workflow, Xtender, Parent Portal, WEBCAT, WEBROCK, BANNER Finance/HR, Xtender, Workflow, Crystal Reports, Kronos, InfoEd, Remedy, WebIntelligence Reports, FAMIS and Identity Management databases will be unavailable on Sunday, March 27 from 7:00 AM until 1:00 PM for storage maintenance.

IE8
The Enterprise Computing Group now supports Internet Explorer 8 for Banner, Workflow, Kronos, WebI and FamisXI. Internet Explorer 8 is not supported for Xtender.

UCR Downtime
The User Content Repository (UCR) will be unavailable on Sunday, March 13 from 8:00 AM until 9:00 AM for file maintenance.

UNHINFO will be unavailable on Sunday, March 6 from 8:00 AM until 10:00 AM, sporadically, which may affect availability of the USNH Gateway page. Please refer to the link below for more information: http://it.unh.edu/index.cfm?ID=F55CF0DE-D603-D32E-A2D21B90BDF79B1B

System Downtime
Advancement, BANNER Student, Webcat, WEBROCK, Parent Portal, Workflow for Student and Xtender for Student will be unavailable Friday, February 11th,from 5:00 AM until 7:30 AM, for the installation of the Financial Aid 8.10 release and an Xtender patch.

On Friday, January 21 FAMIS will be shutdown at 2:00 PM. A new version of FAMIS will be available on Monday, January 24 at 6:30 AM.

System Downtime
BANNER Student, Xtender and Workflow, BANNER Finance/HR, Xtender and Workflow, WebI Management Reporting, Kronos, InfoEd, Webcat, WEBROCK, WISE, Parent Portal, FAMIS, Blackboard, Crystal Reports, Remedy, Web Reports Server, User Content Repository, SFX and LDAP/SSO will be unavailable this Sunday, January 9 from 7:00 AM until noon for a network upgrade.

UNHINFO will be unavailable on Sunday, December 19 from 8:00 AM until 10:00 AM, sporadically, which may affect availability of the USNH Gateway page. Please refer to the link below for more information: http://it.unh.edu/index.cfm?ID=F55CF0DE-D603-D32E-A2D21B90BDF79B1B

System Downtime 12/12/10
Application Manager (Job Scheduling system) will be unavailable on Sunday, December 12, from 7:00 am until noon for a software upgrade.

System Downtime 12/12/10
BANNER Advancement, BANNER Student, Webcat, WEBROCK, Parent Portal, Workflow for Student and Xtender for Student will be unavailable Sunday, December 12 from 7:30 AM until 11:30 AM, for the installation of Financial Aid releases 8.9, 8.9.1, 8.9.1.1, Advancement 8.3.1 and three Xtender patches.

The following AppEx applications will not be available on Sunday, October 31 from 7:00 AM until noon for server patches:
R&R
GSC Reporting
BANNER upgrade tool

Advancement, Banner Student for UNH (PROD) and Banner Student for GSC (SLLP) were upgraded to Banner 8 on Monday, October 25, 2010.

System Downtime
BANNER Student/Advancement, Webcat, WEBROCK, Parent Portal, Workflow and Xtender for Student will be unavailable from Thursday 10/21 at 8:00 PM until approximately noon, on Monday October 25, for the BANNER 8 upgrade.

Application Manager and BANNER job submission for BANNER Student/Advancement and BANNER Finance/HR will be unavailable on Sunday, October 17, from 8:00 AM until 10:00 AM for operating system patches.

UNHINFO will be unavailable on Sunday, September 26 from 8:00 AM until 9:00 AM, sporadically, which may affect availability of the USNH Gateway page. Please refer to the link below for more information: http://it.unh.edu/index.cfm?ID=F55CF0DE-D603-D32E-A2D21B90BDF79B1B

UNHINFO will be unavailable on Sunday, August 29 from 8:00 AM until 9:00 AM, sporadically, which may affect availability of the USNH Gateway page. Please refer to the link below for more information: http://it.unh.edu/index.cfm?ID=F55CF0DE-D603-D32E-A2D21B90BDF79B1B

System Downtime
BANNER Finance/HR including Workflow and Xtender, WISE, the PARK database and Application Manager will be unavailable on Sunday, August 29 from 7:00 AM until noon for maintenance.

System Downtime
On Thursday, August 5 the following Enterprise applications will be unavailable from 7:00 PM until 10:00 PM so a critical software patch can be installed:

BANNER Finance/HR, including Xtender and Workflow, WebI Management Reporting, InfoEd, Kronos, FAMIS, Crystal Reports, BANNER Student/Advancement, including Xtender and Workflow.

System Downtime
Telecom will perform network switch maintenance on Sunday, July 25 from 8:00 AM until 9:00 AM. The ECG VPN will not be available during this time.

System Downtime
On Sunday, July 18 the following Enterprise applications will be unavailable from 7:00 AM until noon for storage maintenance:

BANNER Finance/HR, including Xtender and Workflow, Remedy, WebI Management Reporting, InfoEd, Kronos, FAMIS, Appman, Application Express, Crystal Reports, BANNER Student/Advancement, including Xtender and Workflow, Parent Portal, Webcat, WEBROCK and Identity Management.

System Downtime
Banner Finance and HR (BPRD) will be unavailable on Thursday, July 15th, from 7:00 p.m. until 10:00 p.m. for maintenance.

System Downtime
On Sunday, July 11 the following Enterprise applications will be unavailable from 7:00 AM until 2:00 PM for system maintenance:

BANNER Finance/HR, including Xtender and Workflow, Remedy, WebI Management Reporting, InfoEd, Kronos, FAMIS, Appman, Application Express, Crystal Reports, BANNER Student/Advancement, including Xtender and Workflow, Parent Portal, Webcat, WEBROCK and Identity Management.

UNHINFO will be unavailable on Sunday, July 11 from 8:00 AM until 9:00 AM, sporadically, which may affect availability of the USNH Gateway page. Please refer to the link below for more information: http://it.unh.edu/index.cfm?ID=F55CF0DE-D603-D32E-A2D21B90BDF79B1B

System Downtime
Blackboard will be unavailable on Sunday, June 6 from 2:00 AM until noon for database maintenance.

System Downtime
The merge of Advancement into production was a success! It was a collaborative effort between a number of folks from Advancement, Student and IT and everyone pulled together to make sure everything worked smoothly. Thank you to everyone that helped make it a success.

Student Production is available ahead of schedule. Advancement will continue with data clean up tasks through Sunday so access is currently limited. We are scheduled to go live on Monday May 24th at 8am and everyone will have access to Banner Advancement and Self Service at that time.

System Downtime
BANNER Student Production (PROD) will be down beginning at 3 PM Wednesday, May 19th until possibly 10 AM Thursday, May 20th for the Banner Advancement merge into Student Production. This impacts Banner Student, Webcat, Parent Portal, Workflow and Xtender for Student. The backup date is all day Saturday May 22nd and Sunday May 23rd.

System Downtime
The File Transfer System (FTS) will be unavailable Sunday, May 16 from 8:00 AM until noon for hardware and software upgrades.

System Downtime
BANNER Finance/HR, including Workflow, Xtender, WISE, the PARK database; and Appman will be unavailable this Sunday from 7:00 AM until noon for maintenance.

System Downtime
BANNER Student, Webcat, WEBROCK, Parent Portal, Workflow and Xtender for Student will be unavailable from 3:00 PM Wednesday 5/19 and through 10:00 AM Thursday 5/20 to merge Banner Advancement into the production databases.

System Downtime
BANNER Student, Webcat, WEBROCK, Parent Portal, Workflow and Xtender for Student will be unavailable from 7:00 AM until Noon on Sunday, 5/2 for the Financial Aid 7.17 upgrade in the production databases.

System Downtime
BANNER Student, will be unavailable on Sunday, April 18 from 7:00 AM until noon for server maintenance.

UNHINFO will be unavailable on Sunday, April 18 from 8:00 AM until 11:00 AM, sporadically, which may affect availability of the USNH Gateway page. Please refer to the link below for more information: http://it.unh.edu/index.cfm?ID=F55CF0DE-D603-D32E-A2D21B90BDF79B1B#7757

Appworx, the job scheduling system supported by ECG has been renamed by the vendor to "Application Manager". Current releases of the product, including the home login page, use this new name. Beginning, Monday 4/19, the gateway page will change to "AppMan Production" and future communications concerning this service will refer to AppMan.

System Downtime
WISE will be unavailable on Sunday, March 28 from 7:00 AM until noon for server maintenance.

System Downtime
Xtender for Finance/HR and Student will be unavailable, Sunday, March 21, from 6:00 AM until noon for server maintenance.

System Downtime
BANNER Finance/HR, including Xtender and Workflow, Remedy, WebI Management Reporting, InfoEd, Kronos, FAMIS, Appworx, Application Express and Crystal Reports are unavailable Sunday, March 7 from 7:00 AM until Noon for operating system maintenance. BANNER Student, including Xtender and Workflow, Parent Portal, Webcat, and WEBROCK are also unavailable on Sunday until 2:00 PM for operating system maintenance and a Financial Aid upgrade.

System Downtime
FAMIS 7i Production and Xtender for Finance/HR will be unavailable on Thursday, March 4 from 5:00 PM until 9:00 PM for hardware maintenance.

System Downtime
Kronos will be unavailable on Thursday, March 4 from 7:00 PM until 8:30 PM for software maintenance.

System Downtime
Kronos will be unavailable on February 18, from 7:00 PM until 11:00 PM for critical system maintenance.

System Downtime
Kronos will be unavailable on Sunday 2/14/10 from 7:00 AM until noon for some critical updates.

System Downtime
BANNER Student, Webcat, WEBROCK, Parent Portal, Workflow for Student and Xtender for Student will be unavailable from 7:00 AM until Noon on Sunday, January 31, for software upgrades.

On Tuesday, December 22, the Enterprise Computing Group updated the security certificates (SSL) for a number of its applications due to a change imposed by the vendor. The ECG supported applications impacted by this change are: AppWorx, CISPrint, InfoEd, Digitool, Kronos, Metalib, Parent Portal, Webcat, WISE, and WebI.

Internet Explorer users should not experience issues. However, some Windows XP users have reported issues. If you are using Windows XP and are unable to access UNH Webpages, please click here If you use a browser not officially supported by ECG, please click here for steps on how to load new certificate files to your desktop.

System Downtime
All Xtender (BANNER Finance/HR, BANNER Student, and non-BANNER) environments will be unavailable on Saturday, 1/23 at 6:00 PM until Sunday, 1/24 at 6:00 PM for file server maintenance.

System Downtime 1/10/10
The SSO/LDAP environment, IDM.UNH.EDU, is unavailable on Sunday, January 10, 2010, from 6:00 AM until 10:00 AM. This will render the following applications unavailable: Blackboard, Webcat, WEBROCK, Parent Portal, Kronos, Crystal Reporting environment, and Appworx.

UNHINFO will be unavailable on Sunday, December 20 from 8:00 AM until 11:00 AM, sporadically, which may affect availability of the USNH Gateway page. Please refer to the link below for more information: http://it.unh.edu/index.cfm?ID=F56F93E0-E18F-8294-7542B15EED388D23

Appworx Maintenance
Appworx will be unavailable on Sunday, December 6 from 7:00 AM until noon for a software upgrade.

11/22/09
System Downtime
BANNER Student, Webcat, WEBROCK, Parent Portal, Workflow for Student and Xtender for Student will be unavailable from 9:00 AM until 10:30 AM on Sunday, 11/22 for the Financial Aid upgrade to 7.15.2 in the PROD and SLLP databases.

11/1/09
Appworx and Application Express will be unavailable on Sunday, November 1 from 7:00 AM until noon for system maintenance.

Intermittent Slowness 10/26/09
A hardware failure is affecting performance for ECG production services, including BANNER Student, BANNER Finance/HR, WebI, Kronos, InfoEd, Webcat, WEBROCK, Remedy, Xtender, Appworx, Workflow, Parent Portal and FAMIS. Additional UNH IT services affected are Exchange, CISUNIX, Blackboard and File and Print Services. Administrators are aware of the issue and are working to resolve it. If you have any questions please call the CIS Help Desk & Dispatch Center at 603-862-4242.

System Downtime 10/25/09
BANNER Student, Xtender, Workflow, BANNER Finance/HR, Xtender, Workflow, WebI Management Reporting, InfoEd, Kronos, FAMIS, Parent Portal, Webcat, WEBROCK, WISE, Remedy, and Appworx are unavailable Sunday, October 25 from 7:00 AM until 1:00 PM for operating system maintenance.

ECG VPN Upgraded 10/18/09

The ECG VPN software was upgraded on Sunday October 18.

You will need to upgrade the VPN software on your desktop. See instructions here

PSU users should ignore this VPN message

ECG VPN Unavailable 10/18/09 7AM - Noon

The ECG VPN will be unavailable on Sunday October 18, from 7:00 AM until noon due to a software upgrade.

After the upgrade, you will need to upgrade the VPN software on your desktop. See instructions here

PSU users should ignore this VPN message

System Downtime
Due to the SSN remediation project, Banner Finance/HR (BPRD) production system including WISE will be unavailable on Friday, October 16 starting at 3 PM. The system will be available for use again on Monday morning, October 19. If you have any questions please call the CIS Help Desk & Dispatch Center at 603-862-4242

System Downtime
ECGINFO will be unavailable on Thursday, October 8 at 7:00 PM and available the next morning, Friday, October 9 by 7:00 AM.

System Downtime
Kronos, InfoEd, Remedy, and IdM (PRAM database) are unavailable on Sunday morning, September 27, from 7:00 AM until noon for Oracle software maintenance.

System Downtime 9/20/09
BANNER Student, BANNER Finance/HR, BANNER Advancement, Benefactor, Business Intelligence , Kronos, FAMIS, Windstar, Xtender and Workflow will not be available on Sunday, September 20 from 7:00 AM until noon for network maintenance.

System Downtime 09/13/09
BANNER Student, Webcat, WEBROCK, Parent Portal, Workflow for Student and Xtender for Student will be unavailable on Sunday, 9/13 from 8:00 AM until 9:00 AM for a software upgrade.

System Downtime 08/15/09
BANNER Student (PROD), Student Workflow, Student Xtender, WEBCAT, and Parent Portal will be unavailable on Saturday, August 15 from 10:00 PM until 1:00 AM Monday August 17th for the term conversion to support the January Term Project.

System Downtime 07/19/09
BANNER Student, Student Workflow, Student Xtender, WEBCAT, WEBROCK and Parent Portal will be unavailable on Sunday, July 19 from 7:00 AM until noon for an Oracle upgrade.

System Downtime 07/16/09
BANNER Student, Student Workflow, Student Xtender, WEBCAT, WEBROCK and Parent Portal will be unavailable on Thursday, July 16 from 5:00 AM until 7:00 AM for a Financial Aid upgrade.

System Downtime 7/12/09
BANNER Student, BANNER Finance/HR, Business Objects WebI, BANNER Advancement, Kronos, Remedy, Infoed, FAMIS, Appworx Job Scheduler, Workflow, Xtender, Application Express and WISE will be unavailable, Sunday, July 12 from 7:00 AM until 1:00 PM for software maintenance.

WEBCAT, WEBROCK and Parent Portal will be unavailable, Sunday July 12, from 2:00 AM until 5:00 PM for a Blackboard upgrade.

FAMIS
6/16/09 FAMIS will be unavailable on Thursday, June 18, 2009 from 5:00 PM until 9:00 PM for a database upgrade.

ECG JRE upgrade 5/7/09
The BANNER environments have been configured to use JRE6u12. Users are encouraged to install the new JRE version from the "Download Link" referenced in the URL below.
http://www.usnhgateway.org/jre/JE6u12_Install.htm
PSU users should not perform this install, but check with their own IT group for information about this upgrade.

ECG Web VPN
Contivity VPN was turned off today April 28, 2009. To read more Click here

System Downtime 5/3/09
BANNER Student, BANNER Finance/HR, BANNER Advancement, Web Intelligence Management Reporting, Webcat, Webrock, WISE, Kronos, InfoEd, Xtender , Parent Portal, Workflow, Remedy, and FAMIS will be unavailable Sunday, May 3, from 7:00 AM until noon for network maintenance.

ECG update on the JRE upgrade 4/8/09
"Banner Test Environments only"
To view update Click here

System Downtime
BANNER Finance/HR, Xtender and Workflow for Finance/HR, and WISE are unavailable on Sunday, April 19 from 7:00 AM until Noon for database maintenance.

ECG update on the JRE upgrade 4/8/09
"Banner Test Environments only"

ECG will upgrade BANNER test environments (Student, Advancement, Finance/HR) with JRE6u12 on Thursday morning, 4/9. We recommend you first download the update via the following link:

http://www.usnhgateway.org/jre/JE6u12_Install.htm

PSU users should not upgrade until hearing from the PSU IT group.

ECG Web VPN
Contivity VPN will be turned off on April 28, 2009. Please visit http://ecgvpn.unh.edu to start using the new web-based USNH Enterprise VPN immediately for access to ECG applications (Banner Finance/HR, Student, Advancement, Kronos, WebI and Famis). To learn more about the new VPN read the Signals article here. For documentation on first time usage of the Web VPN check here.
Note: PSU Users can ignore this message.

Please direct any issues or questions to the Help Desk at 862-4242.

ECG update on the JRE upgrade

The following message does not apply to PSU users.

Enterprise Computing will proceed with internal testing of JRE6u12 this week. Depending on the outcome of ECG's testing, the updated version of the JRE will be released for testing by the middle of next week. More information will follow with regards to installation information and a production release date.

ECG Web VPN Downtime
The ECG web VPN will be down on Sunday, April 5 from 7:00 AM until noon for system work to fix recent issues.

ECG Web VPN Downtime
The ECG web VPN will be unavailable on Wednesday, April 1 from 6:00 AM until 6:15 for system maintenance.

Roll Out of New JRE Version Delayed
ECG will not proceed with the rollout of JRE6u10 that was planned for March 30. Recent testing of the updated JRE has uncovered a significant bug, resulting in a delayed rollout. An additional communication will follow next week where ECG will discuss which version of JRE will be deployed. This communication will also include steps users can take who have installed JRE6u10 and are frequently seeing the Java security warning related to the version of Java. (This Java security warning primarily impacts Xtender users who view documents with thumbnails on.) We apologize for this last minute change and understand this impacts many of our customers during a very busy time of year. We appreciate your partnership as we work through these issues.

ECG Begins JRE6u10 Testing

ECG will begin testing JRE6u10 with a small number of users March 3rd with the intention of going live March 30th.

There a few items to be aware of during the test and go live phases.

In the past, we've relied on Banner to trigger the install of the new version of Java. Though this still works, the download and install process is very long. Because of this, we're going to recommend people download and install JRE6 manually. Details of how to do this will be made available to users before March 30th. In the past, we've communicated changes using an intercept web page when people launch Banner from the USNH Gateway page. This will likely be the communication mechanism. JRE6u10 along with the install documentation can be found on the Gateway page under Availability, Downloads & Support | Software Downloads | Java Runtime Environment:

http://www.usnhgateway.org/jre/JE6u10_Install.htm.

Should older JRE clients be removed? Though we've often seen problems with Banner clients running older versions of Java, we're aware that some clients require older versions for other applications. Because of this we can't make a blanket recommendation to everyone to remove the older versions.

During the test phase, *some* users may receive a Java warning when going into production Banner stating the application would like to use an older version of Java. After the client acknowledges this, Banner runs normally. This will not be an issue when we go into production with JRE6.

ECG Web VPN
ECG invites you to use the new ECG Web VPN to access Enterprise Applications such as BANNER, Web Intelligence Management Reporting, Kronos, and InfoEd. To learn more about the new VPN read the Signals article here. For documentation on first time usage of the Web VPN check here. To access the new ECG VPN URL type the following in your browser:

https://ecgvpn.unh.edu

ECG will retire the old VPN in late March. Please direct any issues or questions to the Help Desk at 862-4242.

System Downtime
On Sunday, March 1, BANNER Student, Finance/HR, Advancement, Web Intelligence Management Reporting, Webcat, Webrock, WISE, Kronos, InfoEd, Xtender , Parent Portal, Workflow, Remedy and FAMIS will be down from 7:00 AM until 1:00 PM for system maintenance.

01/26/09
ECG invites you to use the new ECG Web VPN to access Enterprise Applications such as BANNER, Web Intelligence Management Reporting, Kronos, and InfoEd. To learn more about the new VPN read the Signals article here. For documentation on first time usage of the Web VPN check here. To access the new ECG VPN URL type the following in your browser:

https://ecgvpn.unh.edu

ECG will retire the old VPN in early March. Please direct any issues or questions to the Help Desk at 862-4242.

System Downtime 01/25/09
The Blackboard Booklist, FAMIS, and Application Express 2.1 environment will be unavailable on Sunday, January 25 from 8:00 AM until 9:30 due to a hardware reboot.

System Downtime 01/11/09
BANNER Student, BANNER Finance/HR, BANNER Advancement, Web Intelligence Management Reporting, Webcat, Webrock, WISE, Kronos, InfoEd, Xtender , Parent Portal, Workflow and Remedy will be unavailable Sunday, January 11 from 6:30 AM until noon for storage maintenance.

System Downtime 11/2/08 7am - 10am
Blackboard and Webi PDF report serving will be unavailable on Sunday, November 2 from 7:00 AM until 10:00 AM for network maintenance.

System Downtime 11/2/08 7am - noon
BANNER Finance/HR, BANNER Student, Workflow and Xtender for Student and Finance/HR, Kronos, InfoEd, Remedy, IdM database (PRAM), and PARK will be unavailable on Sunday, November 2 from 7:00 AM until noon for software maintenance.

Update 10/24/08 12:35PM

All ECG services are available again.

Good Morning,

Please review this entire message as this is important.

Microsoft released an unscheduled patch Thursday (10/23). This only occurs when Microsoft has identified a severe security problem. In this case, Microsoft Windows systems can be affected *without user action*, i.e. visiting a harmful website or opening an attachment in Email. Because of this, there is the potential of a worm quickly spreading. Although ECG Windows servers are largely protected because of where they are in the network, there is a possibility that client PCs may become infected and act as conduits to the servers. For this reason, ECG will be patching servers during lunch, from 12:00pm to 1:00pm, today (10/24). This means that many ECG production services and applications will not be available from 12:00 pm to 1:00 pm today.

ECG services that are impacted and will not available from 12:00 pm to 1:00 pm include :

Banner Finance and HR
Banner Student
Banner Advancement
Xtender
WebI
Kronos
Workflow
Banner Documentation
Bottomline
Famis
VMS Bridge

ECG services not affected and that will still be available include:

Blackboard
Parent Portal
Webcat/Webrock
WISE
Appworx
Application Express
Digitool
ExLibris

In order to verify your PC has been patched or to patch your PC, please visit:

http://update.microsoft.com

If you do not have administrative rights to your PC please contact you local administrator to ensure you are covered.

ECG considers this to be a critical issue and is taking every step possible to protect the integrity of our systems and the privacy of the data contained within.

Thank you for your understanding,

Bill Hall
Director, Enterprise Computing
University of New Hampshire

As of September 1, 2008 all applications supported by the Enterprise Computing Group, with the exception of BANNER Student, support IE7. (BANNER Student will support IE7 October 1.) Please note this does not mean these applications are supported on the Vista platform. ECG is working on vendor upgrades to all applications in order to support Vista.

System Downtime 9/28/08
UNHF, a VMS server that serves the VMS bridge, will be unavailable Sunday, September 28, from 7:00 AM until noon for hardware maintenance.

9/11/08
The VMS cluster is now back up and running.

9/10/08
The VMS cluster is currently unavailable due to a disk hardware failure. Services affected include the SIS VMS bridge, central printing and centrally managed printing (USNH users whose print jobs that are routed through VMS). System administrators are working on the problem and expect the cluster to be returned in the next two days.

System Downtime Sunday 8/3/08
Kronos, InfoEd and the Identity Management Database (PRAM) will be unavailable from 7:00 AM until noon for database maintenance.

06/29/08 System Downtime
BANNER Student, Kronos, and InfoEd will not be available Sunday, June 29 from 7:00 AM until noon for software maintenance.

06/08/08 System Downtime
InfoEd and Kronos will be unavailable during our regularly scheduled downtime on Sunday, June 8 from 7:00 AM until noon for database maintenance.

12/16/07 System Downtime
The following services will not be available Sunday, December 16 from 7:00 AM until noon for storage maintenance: the BANNER Finance/HR, the VMS bridge, Paybase, Xtender, parent portal, Workflow for Finance/HR and Student, ECGINFO, and Webi PDF report serving.

11/18/07
The following services will not be available Sunday, November 18 from 6:00 AM until noon for storage maintenance: the VMS bridge, Paybase, Xtender, parent portal, Workflow for Finance/HR and Student, ECGINFO, and Webi PDF report serving.

10/28/07
The following services will not be available this Sunday from 6:00 AM until noon for storage maintenance: the VMS bridge, Paybase, Xtender, parent portal, Workflow for Finance/HR and Student, ECGINFO, and Webi PDF report serving.

8/27/07
All Test\Dev environments including: Webcat, Wise, Internet Native Banner, Workflow and Xtender, services are not available at this time. We are working to resolve the issue as quickly as possible.

Network Problems 8/17/07
A number of offices across the campus have reported network connection problems this morning. CIS is aware of the issue and we are working to restore full, normal access. Thank you for your patience.

Network Downtime
BANNER Student, BANNER Finance/HR, Web Intelligence Management Reporting, Webcat, WISE, Kronos, Famis, InfoEd, Xtender, Remedy, Digitool, Metalib, Paybase, Payview, the VMS bridge, Alumni Benefactor, Blackboard and ECG's LDAP server will be unavailable on Sunday, August 5th from 8:00 AM until 9:00 AM for network maintenance.

Network Downtime
BANNER Student, BANNER Finance/HR, Web Intelligence Management Reporting, Webcat, WISE, Kronos, Famis, InfoEd, Xtender, Remedy, Digitool, Metalib, Paybase, Payview, the VMS bridge, Alumni Benefactor, Blackboard and ECG�s LDAP server will be unavailable on Sunday, June 3 from 7:00 AM until 5:00 PM for network maintenance.

April 10 1:15 PM
The controllers office Website is running again which means the following five links below are now available again.

Under the Production Systems \ USNH Fund-Org-Acct (FOAPAL) Forms Headings
Banner Finance Fund
Banner Finance Org
Banner Finance Account

Under USNH Finance/HR Banner Heading
Banner Finance User's FYI

Under USNH Finance/HR Banner Support heading
USNH Financial Services Office

System Downtime March 25, 2007
BANNER Student, BANNER Finance/HR, Web Intelligence Management Reporting, Webcat, WISE, Kronos, Famis, InfoEd, Xtender and Remedy will be unavailable on Sunday, March 25 from 7:00 AM until noon for network maintenance.

System Downtime
UNHF and UNHD will be unavailable, Sunday, March 11, from 7:00 AM until noon for hardware maintenance.

ECG Server Maintenance - Sunday, Feb. 11, 2007
BANNER Student, BANNER Finance/HR, Web Intelligence Management Reporting, Kronos, Famis, InfoEd and Remedy will be unavailable on Sunday, February 11 from 7:00 AM until noon for software maintenance.

UNHF and UNHD, the VMS to Unix bridge, will be unavailable on Sunday, January 7, from 7:00 AM until noon for hardware maintenance.

A new VPN client is available for download off the USNH gateway page. Version �V06_01.102� is available via http://www.usnhgateway.org.soft.html#vpn with accompanying documentation. ECG strongly recommends downloading this client at your earliest convenience.

PSU users should continue to use their own VPN clients.

System Downtime
FTS (the file transfer system) will be unavailable, Thursday, December 7 from 7:00 PM until 7:30 PM for software maintenance.

In November 2006, Microsoft will include Internet Explorer 7 (IE7) in its update release. Many of the applications offered by Computing and Information Services (CIS) do not support IE 7, including BANNER Student, BANNER Finance/HR, BusinessObjects WebIntelligence, FAMIS, InfoEd, Kronos, Xtender, Exlibris and Blackboard.

If you use any of the applications listed above, CIS strongly advises you not to download or install IE7.

In order to assist clients with this potential issue CIS recommends installing the Microsoft supplied IE7 blocker, which prevents the installation of IE7.

Please go to http://www.unh.edu/ie7utility/blockutility.html to install the IE7 blocker.

Additional documentation regarding steps to take if the blocker is not installed or Internet Explorer 7 is installed is available at http://www.unh.edu/ie7utility/index.html

KSC staff should not download the IE7 blocker. For additional information and continued updates, please visit http://www.keene.edu/it/news.cfm or call the HelpDesk at x8-2532.

BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Famis, Kronos, Xtender, Webcat, WISE, and Remedy will be unavailable Friday August 4, 7:00 PM until Sunday, August 6, 8:00 AM for software maintenance.

System Downtime 7/16/06
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Famis, Kronos, Webcat, WISE, and Remedy will be unavailable Sunday, July 16 , from 7:00 AM until noon for hardware maintenance.

System Downtime 7/09/06
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Famis, Kronos, Webcat, WISE, and Remedy will be unavailable Sunday, July 9 , from 7:00 AM until noon for file maintenance.

June 5, 2006
To all members of the SIS community - as of June 12, 2006 you will only be able to access student systems through the use of the Enterprise Systems Gateway. Using this page you will have two ways to access the (production) systems you use on a daily basis. The first way is by placing your cursor over the words "Production Systems" on the tan navigation bar, moving your cursor to the desired function and then left clicking on the function. Or, you can use the Quick Links. To use the Quick Links, left click on the down arrow in the Quick Links box, move your cursor to the desired location and left click again.

If you have questions, please e-mail them to Bill.Hall@unh.edu

Thank you,

Your ECG support team

May 11, 2006
For your convenience, the Enterprise Systems Gateway page has been modified to include Quick Links. The Quick Links provide an alternative path to the most frequented destinations. These destinations can be accessed through either the dropdown menus or the Quick Links.

To use the Quick Links, left click on the down arrow in the Quick Links box, move your cursor to the desired location and left click again.

If you have questions, please e-mail them to Bill.Hall@unh.edu

Thank you,

Your ECG support team

System Downtime
May 14, 2006 BANNER Student, Business Object's Management Reporting, InfoEd, Kronos, and Remedy will be unavailable, Sunday, May 14 from 7:00 AM until noon.

Welcome to the new Enterprise Systems Gateway 04/24/06
Welcome to the new Enterprise Systems Gateway page. ECG redesigned the page, with the help of several business partners, to simplify your access to key functions and information. Based on the majority of the feedback, we believe this has been accomplished.

We would like to thank everyone for the comments received during the introduction period. Your feedback is appreciated. We would also like to thank all of our partners involved in bringing the page to fruition.

System usability is very important to us. We are committed to providing service excellence and will enhance the page as needed to provide you with the functionality you require.

Gateway Redesign Announcement 04/17/06
The Enterprise Computing Group (ECG) is pleased to announce the redesign of the USNH Gateway web page. While the URL and access to the Gateway page has not changed, you will notice an enhanced navigation system. The new Enterprise Systems Gateway page is completely menu driven allowing you to get to where you want to go with just one click of the mouse.

ECG redesigned the page, with the help of several business partners, to simplify your access to key functions and information. We believe the page is highly functional and very intuitive. We invite you to explore the new navigation and we look forward to receiving your feedback regarding its functionality.

VPN Client Software
There is a new version of the VPN client software used to access the administrative applications. If you have not downloaded a new client in the past two months please visit, http://www.usnhgateway.org/soft.html#vpn to download the latest client at your earliest convenience. Many users who have downloaded the latest client have reported fewer disconnects, faster response times and less freezing of forms in BANNER.

System Downtime 3/12/06
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Famis, Kronos, Alumni, Webcat, WISE, FTS, Blackboard and Remedy will be unavailable Sunday, March 12, from 7:00 AM until 5:00 PM for a network upgrade.

System Downtime 02/12/06
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Famis, Kronos, Alumni, Webcat, WISE, FTS and Remedy will be unavailable Sunday, February 12, from 7:00 AM until noon for a network upgrade.

System Downtime 02/05/06
BANNER Student, Webcat and Web Intelligence reporting will be unavailable Sunday, February 5, from 7:00 AM until noon for an Oracle database upgrade.

FTS System Downtime 02/05/06
The File Transfer System (FTS) will be unavailable Sunday, February 5, from 7:00 AM until noon for a software upgrade.

System Downtime 01/29/06
BANNER Finance, BANNER HR, InfoEd, Famis, Kronos and Remedy will be unavailable Sunday, January 29, from 7:00 AM until noon for an Oracle database grade.

System Downtime 01/08/06
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Famis, Kronos and Remedy will be unavailable Sunday, January 8, 2006 from 7:00 AM until noon for software maintenance.

Banner System Downtime 12/18/05
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Famis, Kronos and Remedy will be unavailable Sunday, December 18, from 7:00 AM until noon for software maintenance.

System Downtime 12/11/05
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Famis, Kronos and Remedy will be unavailable Sunday, December 11, from 7:00 AM until noon for software maintenance.

System Downtime 10/23/05
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Famis, Kronos and Remedy will be unavailable Sunday, October 23 from 7:00 AM until noon for software maintenance.

System Downtime 9/18/05
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Kronos and Remedy will be unavailable Sunday, September 18 from 7:00 AM until noon for software maintenance.

System Downtime 9/11/05
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Kronos and Remedy will be unavailable Sunday, September 11 from 7:00 AM until noon for software maintenance.

System Downtime 7/3/05
BANNER Student, InfoEd, Kronos and Remedy will be unavailable Sunday, July 3 from 7:00 AM until noon for hardware maintenance.

System Downtime 5/1/05
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Kronos and Remedy will be unavailable Sunday, May 1, from 7:00 AM until noon for software maintenance.

UNHF/Fermat Downtime 4/28/05
UNHF, Fermat, will be unavailable tonight, April 28, from 7:00 PM to 9:00 PM for hardware maintenance.

System Downtime on 4/28/05 has been cancelled

System Downtime 4/24/05
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Kronos and Remedy will be unavailable Sunday, April 24 from 7:00 AM until noon for software maintenance.

System Downtime 4/10/05
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Sunday, April 10 from 7:00 AM until noon for software maintenance.

System Downtime 3/20/05
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Sunday, March 20 from 7:00 AM until noon for software maintenance.

Banner 6 BPRD Upgrade 2/18/05
The Finance and HR Banner 6 BPRD upgrade is currently in progress. Finance and HR Banner systems are unavailable until start of business on Monday morning, 02/21/05.

BANNER Finance/HR System Downtime 1/16/05
BANNER Finance/HR work and development environments will be unavailable, Sunday, January 16 from 7:00 AM until noon for software maintenance.

System Update 12/19/04
BANNER SIS systems are now available.

System Update 12/19/04
BANNER Finance/HR and the PARK database are now available.

System Update 12/18/04
The Web Intelligence Reporting System is now available.

Update Systems Downtime 12/19/04
BANNER SIS systems will be unavailable beginning at 12:01am on Sunday, 12/19 for file system maintenance. These systems will be available by 7:00 am Monday, 12/20.

Update Systems Downtime 12/18/04 - 12/19/04
BANNER Finance/HR and the PARK database will be unavailable on Saturday,12/18 from 1:00 PM until noon Sunday,12/19 for file system maintenance.

Update Systems Downtime 12/17/04 - 12/18/04
The Web Intelligence Reporting System will be unavailable from Friday, 12/17 at midnight until Saturday, 12/18 at 4:00 PM for file system maintenance.

Update Systems Downtime 12/11/04 - 12/12/04
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Saturday, December 11 from 7:00 PM until 10:00 PM on Sunday December 12 for required hardware maintenance. We apologize for the late notification. Thanks in advance for your cooperation.

Systems Downtime 12/12/04
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Sunday, December 12 from 7:00 AM until noon for hardware maintenance.

Systems Downtime 12/9/04
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Thursday, December 9 from 7:00 PM until 9:00 PM for hardware maintenance.

CISADMIN Unix cluster update
BANNER student production is available, Kronos is available, InfoEd is available, BPRD is available, Remedy is available and WebIntelligence is now available.

CISADMIN Unix cluster unavailable
The CISADMIN Unix cluster is currently unavailable and is being rebooted. An update will be posted as soon as possible.

Systems Update 12/5/04
The UNIX Cluster is experiencing problems after the firmware upgrades. A call has been logged with HP and technicians are working on it. Availability is unknown at this time. Updates will follow.

Systems Downtime 12/5/04
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Kronos, Alumni, and Blackboard will be unavailable Sunday, December 5 from 7:00 AM until 3:00 PM for hardware maintenance.

System Downtime 11/07/04
The following services will be unavailable on Sunday, November 7 from 7:00 AM until noon for network maintenance: Blackboard, BANNER Finance/HR, BANNER Student, Web Intelligence Reporting System, InfoEd, Kronos, Alumni, WEBCAT student self-service, the VMS-to-Unix bridge, and the file transfer service.

Banner Finance/HR Downtime 10/31/04
BANNER Finance/HR work and development environments will be unavailable, Sunday, October 31 from 7:00 AM until noon for software maintenance.

Banner Finance/HR Downtime 10/17/04
BANNER Finance/HR work and development environments will be unavailable, Sunday, October 17 from 7:00 AM until noon for software maintenance.

Banner Finance/HR/SIS Downtime 10/14/04
BANNER Finance, BANNER HR, and BANNER Student front-ends will be unavailable Thursday, October 14 from 7:00 PM to 9:00 PM for software maintenance.

Banner Finance/HR Downtime 10/10/04
BANNER Finance/HR work and development environments will be unavailable, Sunday, October 10 from 7:00 AM until noon for software maintenance.

Banner Finance/HR Downtime 10/03/04
BANNER Finance/HR work and development environments will be unavailable, Sunday, October 3 from 7:00 AM until noon for software maintenance.

Banner System Maintenance "Canceled"
System maintenance for Banner systems is canceled for this Sunday 9/26/04.

Banner System Downtime 9/19/04
BANNER Finance, BANNER HR, BANNER Student, and the Web Intelligence Reporting System will be unavailable Sunday, September 19 from 8:00 AM until noon for software maintenance.

Banner System Downtime 9/16/04
BANNER Finance, BANNER HR, BANNER Student, and the Web Intelligence Reporting System will be unavailable Thursday, September 16 from 7:00 PM until 9:00 PM for software maintenance.

9iAS FIS\HRS Banner Implementation
We are actively working on an intermittent problem experienced by some users that causes their Banner application to crash. We are entering our second stage of proving a bug fix that appears to resolve the problem. Should you experience this problem we encourage you to report it using the Banner Technical Support Request Form (http://www.unh.edu/helpdesk/banner/technical_questions.html). Check back here for updates on this issue. Thanks for your continued patience while this issue is being resolved.

BANNER Systems Downtime 8/19/04
BANNER Finance, BANNER HR, and BANNER Student will be unavailable Thursday, August 19 from 7:00 to 11:00 PM for software maintenance.

System Downtime August 14 - 16 2004
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Saturday, August 14 from 8:00 AM until Monday, 6:30 AM for an operating system upgrade to the Unix cluster.

System Downtime Sunday 8/1/2004
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Sunday, August 1 from 7:00 AM until 1:00 PM. The Data Center will be shutdown due to a fire suppression system inspection. For additional unavailable services Click here

System Downtime Sunday July 25, 2004
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Sunday, July 25 from 7:00 AM until noon for hardware maintenance and a software upgrade to the BANNER forms servers.

System Downtime Sunday July 18, 2004
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Sunday, July 18 from 7:00 AM until noon for hardware maintenance.

System Downtime Sunday July 11, 2004
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Sunday, July 11 from 7:00 AM until noon for software maintenance.

MR Production Scheduled for Friday, July 9th
Due to special processing needs, MR production will run on Friday, July 9th and will capture data as of 9:30 pm.

System Downtime 7/04/04
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Sunday, July 4 from 7:00 AM until noon for software maintenance.

BANNER Finance/HR (BPRD) 6/30/04
BANNER Finance/HR (BPRD) will have restricted access from 4 PM to 10 PM, Wednesday, June 30 for new year processing.

BANNER Finance/HR (BPRD) 6/23/04
BANNER Finance/HR (BPRD) will have restricted access from 4 PM to 10 PM, Wednesday, June 23 for new year processing.

System Downtime 6/20/04
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Sunday, from 7:00 AM until noon for software maintenance.

BANNER Systems Downtime 6/17/04
BANNER Finance, BANNER HR, BANNER Student and Web Intelligence Reporting System will be unavailable Thursday, June 17 from 7:00 to 9:00 PM for software maintenance.

WEBCAT/FTS/FMS Systems Unavailable 6/17/04
WEBCAT, USNH Financial Reports (pdfs via the web), the File Transfer System (FTS), and the File Mirroring System (FMS) will be unavailable Thursday, June 17, from 7:00 PM until 9:00 PM for network maintenance.

System Downtime 6/13/04
BANNER Finance, BANNER HR, BANNER Student, Web Intelligence Reporting System, InfoEd and Kronos will be unavailable Sunday, from 7:00 AM until noon for software maintenance.

BANNER Systems Downtime 6/10/04
BANNER Finance, BANNER HR, BANNER Student and Web Intelligence Reporting System will be unavailable Thursday, June 10 from 7:00 to 9:00 PM for software maintenance.

BANNER Finance/HR BPRD Unavailable 6/5/04 - 6/6/04
BANNER Finance/HR BPRD database will be unavailable the weekend of June 5/6, beginning at midnight on June 5th, for the Oracle 9i upgrade.

WEBCAT/FTS/FMS Systems Unavailable 6/3/04
WEBCAT, USNH Financial Reports (pdfs via the web), the File Transfer System (FTS), and the File Mirroring System (FMS)will be unavailable Thursday, June 3, from 7:00 PM until 9:00 PM for network maintenance.

BANNER Application Downtime 5/23/04
BANNER SIS, BANNER Finance, BANNER HR, Web Intelligence Reporting System, Kronos and InfoEd will be unavailable this Sunday, May 23 from 7:00 AM until noon for hardware maintenance on the Unix cluster.

Tuesday May 18 6:00 AM Until 6:30 AM
Banner Unavailability
BANNER Student, BANNER Finance, BANNER HR, Management Reporting and WEBCAT will be unavailable Tuesday, May 18 from 6:00 AM until 6:30 AM for a network reboot.

Thursday, 5/13/04 from 7:00 PM until 9:00 PM Banner System Downtime
BANNER Finance, BANNER HR, BANNER Student, and Management Reporting will be unavailable on Thursday, May 13 from 7:00 PM until 9:00 PM due to network maintenance on the administrative network.

Postponed Thursday, May 6
Administrative Network Downtime
The scheduled BANNER Finance, BANNER HR, BANNER Student, Management Reporting and Info Ed downtime has been postponed and will be rescheduled at a later date. Stay tuned for further updates.

Sunday April 25 7:00 AM Until Noon
Banner System Downtime
BANNER HR, BANNER Finance, BANNER SIS, Web Intelligence Reporting System, InfoEd, Kronos and Paybase Services will not be available on Sunday, April 25 from 7:00 AM until noon due to maintenance on the Unix cluster.

Thursday April 15 7:00-9:00 P.M.
Web Intelligence Reporting System
The Web Intelligence Reporting System will not be available on Thursday, April 15 from 7:00 PM until 9:00 PM due to maintenance on the middleware servers.

Thursday 4/01/04 BANNER SIS Software Maintenance
The front-end servers for BANNER SIS will be unavailable on Thursday, April 1 from 7:00 PM until 9:00 PM for software maintenance.

Sunday 3/28 BANNER Unix Cluster maintenance
The BANNER Unix cluster will be unavailable on Sunday, March 28 from 7:00 AM until noon for software maintenance.

Thursday 3/25 7-9 P.M.
The following services will be unavailable on Thursday, March 25 from 7:00 PM until 9:00 PM: - BANNER SIS documentation serving - BANNER SIS password change serving - VMS to UNIX bridge for SIS

The VMS cluster will be unavailable on Sunday, March 21 from 7:00 AM until noon for hardware maintenance.

The BANNER Finance/HR front end will be unavailable on Thursday, March 11, from 7:00 p.m. until 7:30 p.m. for software maintenance.

The WebIntelligence Reporting System
The WebIntelligence reporting system will not be available on Saturday, Feb 7th and Sunday, Feb 8th due to an upgrade of the reporting database. The system will be available for use on Monday, Feb 9th. Production will run as normally scheduled during the evening of Sunday, Feb 8th.

9iAS FIS\HRS Banner Implementation
In November 2003, Oracle's 9i Application Server was put in place as a replacement to the existing front end of Banner for Finance and HR. This was required as a preliminary step to the implementation of Banner 6. Since the implementation of the new front end, some users have experienced ongoing problems with maintaining a connection to Banner. Please be aware we understand there is a problem and are testing fixes to address the situation. Please continue to report problems to the helpdesk with detailed descriptions as you experience them. Thank you for your ongoing patience regarding this issue. We expect to have a fix in place in the near future.

All Banner Student databases will be unavailable on Sunday, January 18 for maintenance, beginning at 7a.m., for the entire day. The Oracle upgrade may potentially affect new connections to all other databases between 7-9am. The BANNER Unix cluster will be unavailable, Sunday, December 21 from 7:00 AM until 5:00 PM for software maintenance.

The FIS\HRS Banner forms environment has been upgraded to Oracle Forms 9iAS, Patch Set 13, as of 6:00 PM, Friday, November 14, 2003. The new forms environment includes a few changes from the existing OAS forms environment. Brief explanations on the notable differences can be found by following the "additional details" link on the HR and Finance Banner Gateway, home pages. Please note that existing bookmarks will need to be re-created.

The Banner production Finance/HR instance, BPRD, and the associated training instance, BTRN, will be unavailable to the users between 7:00 p.m. and 9:00 p.m. on Thursday, December 4, while they're updated to Banner HR Release 5.4.2(2003 Year-End US Regulatory Enhancements and Fixes).

The Banner Student production databases - PROD and SLLP - will be unavailable between Noon on Friday, 10/17 and Noon on Monday, 10/20, as these systems are upgraded from Banner 5 to Banner 6.

The BANNER Finance/HR front end will be unavailable on Thursday, October 9, from 7:00 p.m. until 7:15 p.m. for software maintenance.

Sunday, April 13th
The VMS cluster will be unavailable, Sunday, April 13, from 7:00 a.m. until noon for disk maintenance.

Scheduled maintenance , to prepare for the late December Data Center move, will affect these systems on Wednesday, December 11th, from 6 - 9 p.m.:
Canis (Bottomline)
Mensa (ECGWEB)
and affect these on Sunday, December 15th, from 8 a.m. - 2 p.m.:
Draco (Webi)
Merak (Webi)
Libra (Web Forms)
Virgo (Web Forms)
Spica (ECGLIB)

WebIntelligence will be unavailable on Wednesday, December 4, from 6-9 p.m. for an application upgrade. Also scheduled for maintenance at that time are systems Libra (Webforms), Spica (SIS Client/Server Banner), and Hemlock (SIS Client/Server Banner backup).

Friday 10/4 - Monday 10/7 BPRD maintenance.
The BPRD database will be unavailable from the morning of October 4th until the morning of October 7th for a Banner upgrade.

Sunday 09/29 BPRD maintenance.
The BPRD database will be unavailable on Sunday September 29, from 8:00 a.m. to 12:00 noon, for maintenance activities.

WebIntelligence Maintenance Scheduled.
The WebIntelligence reporting environment will be undergoing system maintenance and will be unavailable all day on Monday, May 13th, to be available again on Tuesday, May 14th, with data as of 9:00 p.m. Monday, May 13th. (Jackie Snow)

Request Banner Finance User Account. 01/22/2002
On the Gateway USNH Finance page, there is now a link to "Request Banner Finance User Account" in the left-hand navigation area.

Request Banner Help. 01/10/2002
Reminder: to request Banner Help, use the link in the left-hand navigation menus.

Banner Finance and WEBI Unavailable this Weekend.
On Saturday and Sunday, February 16, 17, the systems will be unavailable while Oracle patches are applied.

Banner User Forum. 02/14/2002.
MUB Theater I, 9-10 a.m. Highlights include: Review of Banner Query Forms and Open Q/A. (John Griffith)

PO Cross-Reference. 01/10/2002
We are pleased that the cross-references for POAs and POBs that were converted from CUFS to Banner are now available on the Project FRESH Web site. You may access these lists through the "Banner/CUFS Crosswalk" page. Look for that link in the upper left-hand corner of the FRESH home page. (Nancy Gaskill)

P-Card Managers. Tuesday, 1/22.
We delayed the sweeping of P-Cards from last Friday night to tonight(Tuesday, 1/22) to give you extra time to review the P-Card records. Please take a look at your respective transactions and make the appropriate changes. Transactions with FOAPALs that are not changed will be charged to the default FOAPALS when they are posted tonight. (Nancy Gaskill)

Attention P-Card Managers.
There are approximately 2,400 P-card records with sweep dates of 1/18/02 that have not been reviewed yet. Please take a look at your respective documents and make any necessary changes. These documents will be charged to the FOAPAL defaults when they are posted Friday night. (Nancy Gaskill)

BPRD Unavailable at 5 p.m. 01/03/2002
The BPRD environment will be unavailable starting at 5 p.m. today (Thursday) to allow running a special process. The result should be that your internally designated funds should operate as expected when you log in tomorrow. (Alice Samuel)

Banner Finance Open Session. 01/03/2002
There will be an open session for any interested Banner Finance users on Thursday, January 3rd, from 9:00 a.m. to Noon in the UNH Durham MUB Theater II, at which time we hope to address common questions, concerns, training issues, approval routing, and other items of interest. (Ken Cody).

Grant Billing Testing. 12/20/01
The grant billing testing that started in the BTST instance of Banner Finance on Tuesday is done and posting has resumed. Sleep/wake has been turned on and any transactions that you may have entered since Tuesday evening have now been posted.
Please be aware that more grants testing will be conducted this Saturday, December 22, 2001 which will require posting to be down again on Saturday. You will still be able to enter documents in BTST on this day; however, the transactions will not be completed until posting is turned back on.

Data Mart Update. 12/17
The MR2 production data mart is being updated to access data from BPRD. Access to the development environment is available during this time frame.

Data Mart Update.
The MR2 production data mart is being updated this week to access data from BPRD. The production data mart will be available again on Monday, December 17th. In the interim, access to the development environment is available through WebIntelligence.

Testing.
Once again, we need your help! We are requesting that all hands be on deck Wednesday, December 12, 2001 for a follow-up full system testing of Banner Finance from 2:00 to 4:00, with an effort to have as many users on the system from 2:30 - 3:00.

On December 3rd, more than 270 users signed onto Banner, as well as the VPN, and exercised the system by processing a variety of transactions. Your participation in this test was extremely valuable and we would like your assistance again on Wednesday. Since the major focus of our efforts on Wednesday will be to test approvals, we need participation from each area throughout the university system. The BSC directors and campus coordinators have been asked to recruit as many testers as possible. If you are able to participate in the testing on Wednesday please contact one of the following individuals:
UNH: Karen Daniell; Keene: Karen House and Sue Freitas; Plymouth: Judy Landry; CLL: Meadow Cacciola; UNHM: Greg Hall

Information on approvals processing is available in the approval appendix distributed with the training materials and is also available on the FRESH Web site.

Similar to the last test, the VPN will be turned on in the early morning and you will be required to log into the VPN prior to signing onto Banner. Detailed instructions and transactions to be processed in BTST will be sent to the BSC directors and campus coordinators prior to the test.

Again, we thank you for being willing to take the time out of your busy schedules to help assure that the system is ready for use on January 2nd.
Nancy A. Gaskill
Assistant Controller and Communications Manager

The WebIntelligence Systems Test has been rescheduled for Friday, December 7th from 11:00 am to 11:30 am. During this time we need all WebIntelligence users to run reports through WebIntelligence.
To participate in the Systems Test, please RSVP to Debbie Kirkorian at debbie.kirkorian@unh.edu

On Thursday evening, October 18th, we will upgrade the Banner Web Forms Server to a newer version. The next time you login to Banner after that, you will be prompted to download a new version (1.1.8.13) of Jinitiator.

VPN instructions for Windows 95 desktops are now available.

A new name! We now have a new address for this page, www.usnhgateway.org which will become the preferred address. It was selected to represent the multi-Campus nature of this resource. Please note that it ends in ".org".

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last updated Tuesday, 06-Oct-2020 11:39:08 EDT