FAQ for the question marks
USNH Enterprise Systems Gateway

This information is organized as a FAQ (Frequently Asked Questions) file to cover common questions related to use of Web-enabled Banner.
See also the specific Banner Finance FAQ.

What browsers are supported?

Our experience indicates that utilizing a current release of Microsoft Internet Explorer (IE) results in the fewest reported problems. The oldest currently supported version of IE in our environment is 5.5.

 

Are Macs supported?

Macs are not supported in the use of the Banner product. This was a decision made by the Executive Steering Committee in July, 2001, based on the fact that we do not have the resources to manage, test and remain current on dual platforms.

 

What is VPN and why are we using it?

VPN stands for "Virtual Private Network." UNH and many organizations are now using it to improve communications security. VPN allows an encrypted network path (figuratively a "tunnel") from your desktop to other network resources. This works from home as well as on Campus.

 

Is there more than one version of VPN client software?

Yes. Different VPN clients are configured (or are configurable) for access to different sets of resources (servers, etc.). So it is important that you install the right one. For ordinary FRESH use that means the file you save and install should be "unh-sn-nec.exe". For step by step directions for each operating system, scroll to the VPN section at this link.

 

What are minimum desktop configurations?

In light of the understanding that most administrative users will not only be running Banner applications, but a host of other applications such as the Microsoft Office, Exchange and various others, the Project FRESH Technical Team recommends users have at least a Windows PC with 300 Mhz and 128 MB RAM on their desktop.

The minimum desktop standards (provided by SCT) required to run Banner finance and HR applications are a Windows PC with 166 Mhz and 32 MB RAM. These standards are not recommended, nor will they allow users to multi-task with other standard applications, such as Outlook or the Microsoft Office Suite. Nonetheless, PCs of this minimal configuration have successfully run the suite of Banner applications in a test environment.

Project FRESH recommends that all Banner users commence an upgrade path that will bring them to current PC standards, particularly for the established training labs. More and more, Banner applications will take advantage of faster processing speeds. For those considering future PC purchases, current standards (for the UNH campus) are kept current on the CIS supported products list.

 

What is Jinitiator all about?

Jinitiator is supplied by Oracle as a way to improve performance between your desktop browser and an Oracle Web server. It does this by controlling the Java operating environment (in programming jargon, the Java Virtual Machine or JVM) and by caching (saving) files on the desktop to reduce network traffic. Jinitiator is implemented as an Active-X component for Microsoft Internet Explorer and as a plug-in for Netscape Navigator. You can tell that you are running Jinitiator if you see an icon of a steaming cup of coffee in the upper left corner of the browser window.

 

What ways exist to print from Banner?

Banner provides two printing options within the application: (1) print the image of a Banner window; (2) print the text output from report job. A detailed description is available in Word format and Acrobat(PDF)format.

 

Why canít I view output in Banner?

In order to view output in Banner, or use the Banner Bookshelf within Banner, any pop-up blocking tool must be configured to allow pop-ups from Banner websites. Most pop-up blockers give you the ability to allow pop-ups from given sites. Please consult the documentation of the pop-up blocker you have installed to configure accordingly.

For those using XP SP2ís native pop-up blocker, please see this documentation.

 

Why canít I see the Banner Bookshelf within Banner?

In order to view output in Banner, or use the Banner Bookshelf within Banner, any pop-up blocking tool must be configured to allow pop-ups from Banner websites. Most pop-up blockers give you the ability to allow pop-ups from given sites. Please consult the documentation of the pop-up blocker you have installed to configure accordingly.

For those using XP SP2ís native pop-up blocker, please see this documentation.

 

Why canít I see Online Help files in Banner?

The Online Help System is the newer version of online information for Banner forms, windows, blocks, and fields. You can easily access online help for the current form or another form in the same product.

Online help is currently available for selected forms only. If available, the Online Help option is enabled in the Help pull-down menu.

Internet Explorer in Windows XP Service Pack 2 will block a file download when it appears that you have not requested the file. This can happen when:

  • A Web site tries to download files to your computer without your permission.


  • You requested a file but the download did not start soon enough.
This is done to help protect your computer from file downloads that you might not want or know about.

Please see the following documentation for details on how to allow file downloads.